National Pearl
has a very low return rate and more than 96% of our customers are
very pleased with their jewelry. Of the small percentage of returns
we do receive, most of them are not based on satisfaction of the
product, but other reasons (example: a customer's wife already had
pearls or preferred another gift)
We honor our guarantee 100% of the time with no exceptions (when
conditions listed below are met), no hassles, and with no questions
asked. We are members of the Better Business Bureau and have had
zero complaints for any reason whatsoever.
Any merchandise purchased from National Pearl may be returned to
us for any reason within ninety (90) days of date
of purchase with the following conditions:
1. Jewelry must be returned in original condition.
2. You must return any items included in your order including free items sent
as a promotion and jewelry box(es).
3. You must send copies or originals of the packing slip and Certificate of
Authenticity with your return.
If these conditions are met, a full refund will be issued to you
with these possible deductions:
1. 1. The original cost of shipping will be deducted from your refund.
2. If your jewelry required customization, the cost incurred by National Pearl
to customize your jewelry will be deducted from your refund. For necklaces
and bracelets, the normal cost for customization is $1.00 per inch with a $10 minimum deduction for each customized piece.
There are absolutely no restocking, processing
or hidden fees for returned orders when
they meet the conditions stated above with the following exception: Items offered in the "sale & clearance" section or in monthly customer appreciation sales may have a restocking fee of up to 15%. Check sale item product details for more information.
National Pearl prides itself on its honesty. We
will not fabricate reasons to deny your refund. To this date, no
refund has ever been denied.
You are responsible for the cost of shipping to return your order
to us for a refund or exchange.
You must notify us by phone or email before the 91st day after
date of purchase stating your intention to return your merchandise.
Your returned merchandise must arrive at our office within 100 days
after the date of purchase.
We request that you provide a note in your returned package that
details your desire for a refund or exchange.
We process returns quickly and without any hassle to our
customers. Credit is issued within three business days
of receipt of your returned merchandise. If your purchase was
made using a credit card, we will issue the credit to the card
used for the original transaction. If you paid by check or by
any other method or if your refund is processed sixty days or
more after the date of purchase, your refund will be issued by
check written in the name of the person who made the original
purchase. Checks are sent by U.S. Mail and may take up to 10 business
days to arrive.
After your ninety day evaluation period has expired (on the 91st
day after date of purchase), National Pearl will not accept jewelry
for exchange or refund. |
