National
Pearl has a very low return rate and more than 96% of
our customers are very pleased with their jewelry. Of
the small percentage of returns we do receive, most of
them are not based on satisfaction of the product, but
other reasons (example: a customer's wife already had
pearls or preferred another gift)
We honor our guarantee 100% of the time with
no exceptions (when conditions listed below
are met), no hassles, and with no questions asked.
We are members of the Better Business Bureau and
have had zero complaints for any reason whatsoever.
Any merchandise purchased from National Pearl may
be returned to us for any reason within
ninety (90) days of date of purchase with the following
conditions:
1. Jewelry must be returned in original condition.
2. You must return any items included in your order including free items
sent as a promotion and jewelry box(es).
3. You must send copies or originals of the packing slip and Certificate
of Authenticity with your return.
If these conditions are met, a full refund will be
issued to you with these possible deductions:
1. The original cost of shipping will be deducted from your refund.
2. If your jewelry required customization, the cost incurred by National
Pearl to customize your jewelry will be deducted from your refund. For
necklaces and bracelets, the normal cost for customization is $1.00 per
inch with a $10 minimum deduction for each customized piece.
There are absolutely no restocking, processing
or hidden fees for returned orders when
they meet the conditions stated above with the following exception: Items offered in the "sale & clearance" section or in monthly customer appreciation sales may have a restocking fee of up to 15%. Check sale item product details for more information.
National Pearl prides itself on its honesty.
We will not fabricate reasons to deny your refund.
To this date, no refund has ever been denied.
You are responsible for the cost of shipping to return
your order to us for a refund or exchange.
You must notify us by phone or email before the 91st
day after date of purchase stating your intention to
return your merchandise. Your returned merchandise
must arrive at our office within 100 days after the
date of purchase.
We request that you provide a note in your returned
package that details your desire for a refund or exchange.
We process returns quickly and without any
hassle to our customers. Credit is issued
within three business days of receipt of your returned
merchandise. If your purchase was made using a credit
card, we will issue the credit to the card used for
the original transaction. If you paid by check or
by any other method or if your refund is processed
sixty days or more after the date of purchase, your
refund will be issued by check written in the name
of the person who made the original purchase. Checks
are sent by U.S. Mail and may take up to 10 business
days to arrive.
After your ninety day evaluation period has expired
(on the 91st day after date of purchase), National
Pearl will not accept jewelry for exchange or refund.
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